When a major U.S. company’s Pacific division faced challenges in adopting a new corporate vision across 14 culturally diverse countries, CSS stepped in to address the hidden barriers to engagement. By implementing Leadership Dialogue training and a regionally tailored management system, CSS enabled leaders to foster alignment and engagement across diverse teams. The result? Accelerated adoption of the corporate vision and a more unified workforce, driving measurable success across the Asia-Pacific region.

To address recurring flood risks, the U.S. Army Corps of Engineers engaged CSS to enhance its flood risk management strategies. Using expert models and detailed interviews with engineers and planners, CSS uncovered key differences in perspectives and decision-making priorities. These findings informed improved communication strategies and planning frameworks, equipping USACE to better allocate resources and mitigate vulnerabilities.

The U.S. Army Corps of Engineers collaborated with CSS to advance the Engineering With Nature initiative, integrating ecological and engineering practices to create resilient, sustainable infrastructure. Through expert modeling and stakeholder interviews, we uncovered adoption barriers and aligned strategies with environmental and economic objectives. This groundbreaking initiative redefined navigation and flood risk management, setting a new standard for sustainable infrastructure development.

To counter growing concerns about farmed salmon safety, Fisheries and Oceans Canada partnered with CSS to enhance public understanding of aquaculture. Using targeted mental models research with homemakers across Canada, we pinpointed consumer misconceptions and developed strategic messaging to improve risk communication. This initiative informed messages across the supply chain, from producers to points of purchase, and empowered industry leaders to address safety concerns effectively. As a result, the campaign improved stakeholder communication strategies, strengthening consumer confidence and market stability.